What we know about you

Lit and Bright Candle Co., Anupgarh, Rajasthan, India. You can reach us at support@litandbright.com or on WhatsApp at +91 96724 38314. We are responsible for the personal information described here.

Only what a given action needs:

• When you place an order: your name, phone number, and — if you pay online — your email address. Plus what you ordered and what it cost.
• When you create an account: your name, email address and profile picture, as given to us by Google when you sign in. We never see your Google password.
• When you save your details: your delivery address, city, state, pincode and phone number.
• When you raise a support ticket: the issue you describe, which order it concerns, and your name, email and phone so we can answer.
• When you order on WhatsApp: whatever the message contains, plus the phone number it was sent from. That conversation lives in WhatsApp, under their terms.

• Your card details. Payments are handled entirely by Cashfree. Card and UPI details are entered on their secure page and never reach our servers.
• Advertising trackers. There are no advertising pixels, no third-party analytics and no cross-site tracking on this website.
• Anything we do not need. We do not ask for your date of birth, your gender, or anything else that has nothing to do with sending you a candle.

• To make, pack and deliver what you ordered, and to contact you if something about it needs discussing.
• To show you your own order history when you are signed in.
• To answer the support tickets you raise.
• To keep the records of sale that a business is required to keep.

We do not sell your information, rent it, or pass it to anyone for marketing. We will not send you marketing messages you did not ask for.

Only the services that make the shop work. Each sees the minimum its job requires, and none of them may use your information for their own purposes:

• Supabase — stores the database and manages sign-in.
• Vercel — hosts the website and serves its pages.
• Cashfree Payments — takes online payments. They receive your name, phone and email so they can process and, if needed, refund the payment.
• Resend — delivers the email that tells us a support ticket has been raised.
• Google — only if you choose to sign in with a Google account.
• Our delivery partners — they receive the name, address and phone number needed to bring the parcel to your door.

We may also disclose information where the law requires it. Some of these services store data on servers outside India.

One cookie, and only if you sign in: the one that keeps you signed in between pages. There are no advertising or tracking cookies on this site, which is why you are not being asked to consent to any. Signing out removes it.

Order records are kept for as long as we are required to keep records of sale. Your profile and account details are kept until you ask us to delete them. Support tickets are kept while the matter is open and for a reasonable period afterwards, so that we remember what was agreed.

The site is served over HTTPS. The database restricts each customer to their own rows, so one customer cannot read another's orders. Payment credentials never pass through our systems. No system is perfect, but we do not keep what we do not need, which is the best protection there is.

Write to us at support@litandbright.com and we will:

• tell you what information we hold about you,
• correct anything that is wrong — or you can edit most of it yourself from your account,
• delete your account and personal details, except records of sale we are obliged to keep,
• send you a copy of your information.

We will reply within 30 days, and usually a great deal sooner.

This shop is not intended for children under 18, and we do not knowingly collect their information. Candles involve an open flame and are not a children's product.

If this policy changes, the date at the top changes with it. A change that materially affects you will be told to you directly, not slipped in quietly.

Any question about this policy, or about the information we hold: support@litandbright.com. If you have an account, a support ticket reaches us with your details already attached.